Frequently asked questions

We accept more than 100 cryptocurrencies, including Bitcoin, Ethereum, USDT, USDC, XRP, Solana, BNB, Litecoin, Tron and Monero. Stablecoins are supported on several chains — USDT on TRC-20, ERC-20 and Solana, for example. Payments are processed by our partner NOWPayments.

Yes. Put bars or bullion coins in your basket and choose Bitcoin at checkout — on-chain or over the Lightning Network. No bank is involved at any point. Full details are on our page “Buy gold with Bitcoin”.

In Germany, investment gold is exempt from VAT under §25c UStG. New silver coins and silver bars have carried the full 19 percent rate since 2025. This is general information, not tax advice.

Under §23 EStG, gains on the sale of physical gold and silver are tax-free once more than twelve months have passed between purchase and sale. Sell inside that period and the gain is taxable as a private disposal.

Paying for goods with cryptocurrency counts as a disposal of that crypto. If you had held it for at least a year, the transaction is normally tax-free in Germany; otherwise it can be taxable. Please have your own case checked by a tax adviser.

As a precious-metals dealer bound by anti-money-laundering law, we identify buyers from a transaction value of €2,000 (Germany). In Austria the threshold is €10,000, in Switzerland CHF 15,000. Below that you buy discreetly — but never anonymously.

The premium covers minting, distribution and insurance. Ours runs from 2.5 percent on kilo bars to around 5 percent on one-gram bars, and it is shown separately from the spot price on every product page.

As with any blockchain transaction, the sender pays the network fee (gas fee); it is not part of the invoice amount. Lightning, XRP, Solana and USDT over TRC-20 are particularly cheap.

Only what is needed: name, delivery address and email for shipping. No customer account, no password, no IP address, no access logs, no bank details, no card number, no advertising profile and no analytics tracking.

No. We do not log IP addresses, keep no access logs, store no device identifiers and build no browser profile.

Delivery address, phone number, purchase details, tracking data and support correspondence are deleted automatically three months after the order is complete — you do not have to request it. On request we will immediately delete anything not covered by a statutory retention period: an email to [email protected] is enough, no reason needed.

No. A crypto payment never involves a bank. Nothing appears on a bank statement, no record is created at a payment provider, and no credit agency is queried.

No. You order as a guest, with no registration and no password. No lasting profile is created here.

Yes — within Germany we deliver, fully insured, to Packstation, post office branches and parcel shops. You provide your DHL post number and the three-digit location number.

Yes. Every shipment is insured for 100 percent of its value, whatever the order size, anywhere in the world. Delivery is always against signature.

We ship to more than 150 countries worldwide. Every parcel is packed discreetly, with nothing on the outside indicating the contents.

The price is locked to the current spot rate for 15 minutes when you pay. If your payment arrives inside that window, the amount shown is the amount that counts.

Every bar comes from an LBMA-accredited refinery such as Valcambi, Heraeus or Umicore. Coins come exclusively from state mints.

Yes, €100. From that amount insured shipping is free — so shipping never costs you anything.

Once payment is confirmed we dispatch within one working day. Standard shipping takes 2–5 working days, express 2–3 and priority 1–2.